“The real question now is how to achieve the end business objective, whether productivity gains or lowering costs. How do I achieve those with so many options out there? What is best for my business?”
What we are seeing is that there are organizations who really understand the overall concept of VoIP. But as far as how to manage implementation, deployment and maintenance, a lot more questions are being raised in the industry. VoIP has been around for some time, but the vendors supplying those technologies are ever-changing. The real question now is how to achieve the end business objective, whether productivity gains or lowering costs. How do I achieve those with so many options out there? What is best for my business?
I am not sure “difficult” is the right word. There are more choices. You’ve got VoIP unifying your voice over your data and, now, unified messaging integrating your messaging applications. The combination means a lot more choices.
Those choices in turn mean that you must ask the question: What is right for my business? Let’s say right now, for example, a business does a good amount of traditional networking and its costs are high for domestic or international traffic. In that scenario, the company needs to look at the question of how to bring in the VoIP technology needed to address that particular problem.
What you frequently find is that as you grow the size of organization, the business objectives start to migrate as well. It is not just the cost savings. It’s also productivity increases. And certainly the organization that is focused purely on just cutting down their toll costs may not need all of the ancillary applications focused on productivity gains.