IP PBX ENTERPRISE SURVEY HIGHLIGHTS
- Most phone extensions today are delivered via IP PBXs, having out-shipped TDM PBXs for years, and are finally taking up a sizable share of the installed base
- Businesses expect to increase their phone extensions at a slightly higher-than-normal growth rate over the next 2 years (15%), which can be attributed to hiring and growing following the recession
- Virtually all future growth in phone extensions will come from IP platforms, whether hosted or customer-owned
- Applications expenditures are expected to rise 14% in 2010; they will play a crucial role in increasing an organization’s efficiency and employee productivity
VOIP AND UNIFIED COMMUNICATION SERVICES MARKET HIGHLIGHTS
- Service provider revenue from residential/SOHO and business VoIP services increased 20% between 2008 and 2009, to $41.6 billion
- IP connectivity services are the fastest growing segment of the business VoIP services market, followed by hosted VoIP and unified communication services and managed IP PBX services.
- The sweet spot of the North American IP Centrex services market continues to be small businesses, although service providers are increasingly signing new customers.
- Central and Latin America (CALA) saw the strongest revenue growth for VoIP services in 2009, led by the residential VoIP segment, which jumped 84%
- The number of residential/SOHO VoIP subscribers grew 24% in 2009 to 132 million worldwide
- Japan’s NTT, Comcast in North America, and France Télécom are the world's largest VoIP service providers, together holding roughly 20% of the world’s residential and SOHO VoIP subscribers.